Terms, Privacy & Cookies

All the boring stuff!

Full details on our Terms & Conditions, Privacy Policy & Cookie Declaration
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Terms & Conditions

The following terms and conditions apply to all services offered by Silk Media.

  • By ordering services from Silk Media you are agreeing to the following terms and conditions. We reserve the right to refuse to construct a website which we may judge as unfit due to content or otherwise.
  • The acceptance of a project shall be deemed as a contractual agreement between the client and Silk Media.
  • A deposit of 50% of the total cost of the project is required before work commences.
  • Silk Media cannot always guarantee to start work immediately on a project but will arrange a mutually acceptable date with the client as to when work can commence.
  • All material, both text and images, supplied by the client and used in the construction of the client’s website, will remain the clients’ property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws.
  • The copyright for all material provided by Silk Media, such as HTML code, graphics and text, will remain the property of Silk Media until such time as payment has been made in full whereupon they will become the property of the client.
  • Silk Media makes every effort to design pages which display acceptably in the most popular current browsers, but cannot accept responsibility for pages which do not display acceptably in new versions of browsers released after pages have been designed.
  • Silk Media can accept no responsibility or liability if any search engine, online directory or search site, submitted to as part of a website promotion project, chooses not to list a clients’ website.
  • When both Silk Media and the client agree that the website meets the criteria agreed, Silk Media will invoice the client for the remaining amount due for the project. On receipt of payment, Silk Media will publish the website or provide the source code for the site via a download (or cd-rom disk) for the client to upload.
  • If at any point during the website development a client wishes to cancel, they may do so but will be invoiced an amount that Silk Media judges to be proportional to the amount of work completed on the project.
  • Silk Media expects payment by bank transfer, cheque or cash within 7 days of the date on the invoice or before the due date if the invoice is for web hosting.
  • Late payment of invoices for web hosting may result in clients’ website being removed from our server. There may be a administration charge for the re-upload of the website which must be paid together with the original invoice.
  • Silk Media does not undertake to maintain or update a client’s website as part of the design project. If a client wishes Silk Media to maintain or update a website, Silk Media will negotiate with the client a maintenance contract appropriate to the amount of work required. Web site maintenance may also be undertaken on a time and materials basis if the client so wishes.
  • Silk Media reserves the right to alter prices at any time without notice. If a client has agreed to any services from Silk Media prior to a change in prices, that project will not be subject to any increase.
  • By agreeing to these terms and conditions your statutory rights are not affected.
  • Silk Media cannot be held responsible/liable for any loss of earnings caused by either a fault in the web site or failure of server hardware, although we will do everything we can to rectify the situation as soon as possible, this may incur additional charges.
  • The liability of Silk Media to the client for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.
  • It is the responsibility of the client to check the supplied artwork for any mistakes or errors using the supplied proofs before the project is signed off.
  • Silk Media accepts no responsibility or liability for any errors in any printed material after the project has been signed off by the client.

Silk Media reserves the right to change or modify any of the terms and conditions contained in the Terms and Conditions.

If you are unsure of any of the above terms and conditions please ask before work commences, we will be more than happy to help.


This policy (together with our, terms and conditions of supply and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This privacy notice applies to the contents of the website under the domain name https://silk-media.co.uk/

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website. This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased;
  • If you contact us letter or email, we may keep a record of that correspondence;
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • Details of transactions you carry out through our site and of the fulfilment and administration of your orders;
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.

Where we store your personal data

The personal data that we collect from you will be stored on our servers inside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer;
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • To notify you about changes to our service.
  • If you are an existing customer / client, we will only contact you by electronic means (e-mail or SMS) or by phone with information about goods and services similar to those which were the subject of a previous sale to you.

Disclosure of your information

We may disclose your personal information to third parties only :

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Silk Media on info@silk-media.co.uk
  • Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You have the right to access information we hold about you or ask us to remove your data from our records by contacting us as set out below.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be sent to info@silk-media.co.uk

Cookie Declaration

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

This website uses cookies. We use cookies to provide our live chat service, social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.

Because we respect your right to privacy, you can choose to allow or decline cookies, however, blocking some types of cookies may impact your experience of the site and the services we are able to offer.



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